Effective Date: August 2026
Contact: [email protected]
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CANCELLATION
You may cancel your Unhook Pro
subscription at any time.
How to cancel:
- Open Google Play Store on your device
- Tap your profile picture → Payments
& subscriptions → Subscriptions - Select Unhook → Cancel subscription
Or visit directly:
play.google.com/store/account/subscriptions
What happens after cancellation:
Your Pro access continues until the end
of the current billing period. You will
not be charged again after that date.
No data is deleted when you cancel.
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REFUNDS
Within 48 hours of purchase:
If you purchased Unhook Pro within the
last 48 hours and are not satisfied, you
may request a refund directly through
Google Play:
play.google.com/store/account/orderhistory
Select the Unhook order → Request a
refund. Google processes these requests
and Softigrity does not control the
outcome. Most refund requests within
this window are approved by Google.
After 48 hours:
We do not issue refunds for:
- Subscription periods already paid for
- Partial months after cancellation
- Unused time remaining in a billing
period after you cancel - Change of mind after the 48-hour window
- Features you chose not to use
This policy is consistent with Google
Play’s standard terms for digital
subscriptions.
Technical failure exception:
If core Pro features (Strict Mode,
Scheduled Focus, Strict Keywords, AI
Coach) are completely non-functional on
your device due to a bug on our side,
and we cannot resolve it within 7
business days of your written report,
we will review your case for a prorated
refund at our sole discretion.
To request a technical exception:
Email [email protected] with:
- Subject: Refund Request – [Order ID]
- Your Google Play order number
- Device model and Android version
- Description of the issue
- Screenshots or screen recording
showing the problem
We respond to all support emails within
24-48 hours on business days.
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FREE TRIAL
If you subscribed via a free trial,
you will not be charged if you cancel
before the trial ends. The trial end
date is shown in Google Play under
your subscription details. We do not
issue refunds for charges incurred
because a trial was not cancelled in
time — this is governed entirely by
Google Play.
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CONTACT
For billing questions or refund requests
not handled through Google Play:
[email protected]
Subject: Billing – [your order number]
We aim to respond within 24 hours on
business days.
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© 2026 Softigrity. All rights reserved.